Privacy Policy – How PH Kilig Protects Your Data

1 Who We Are

PH Kilig operates the online gaming platform at phkilig.click. For the purposes of this Privacy Policy, PH Kilig is the data controller — meaning we determine how and why your personal data is processed. This policy applies to all individuals who visit, register on, or otherwise interact with the PH Kilig platform.

We are committed to protecting the personal information of our players in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. The National Privacy Commission (NPC) oversees data privacy compliance in the Philippines, and PH Kilig operates with that framework in mind.

2 Data We Collect

PH Kilig collects personal information that is necessary to operate the platform, verify your identity, process transactions, and comply with legal obligations. Here is a breakdown of the categories of data we collect:

2.1 Data You Provide Directly

Most personal data we hold is provided by you when you register for an account, complete identity verification, make a deposit or withdrawal, contact our support team, or update your profile settings.

2.2 Data Collected Automatically

When you use the PH Kilig platform, certain technical and gaming data is collected automatically — device identifiers, IP address, browser type, page views, session length, and bet activity. This is necessary for platform security, fraud prevention, and responsible gaming monitoring.

3 Why We Collect It — Purposes of Processing

PH Kilig processes your personal data for the following purposes:

• Account creation and management: Setting up and maintaining your player account on the platform
• Identity verification (KYC): Confirming your identity in compliance with anti-money laundering obligations
• Payment processing: Handling deposits and withdrawals via GCash, Maya, bank transfers, and card payments
• Gaming activity: Enabling you to place bets, play casino games, and access all platform features
• Customer support: Responding to your queries, complaints, and account requests
• Responsible gaming: Monitoring for problematic gambling behaviour and applying player protection tools
• Fraud and security: Detecting and preventing fraudulent activity, account takeovers, and cheating
• Legal compliance: Meeting obligations under Philippine law including anti-money laundering regulations
• Platform improvement: Analysing usage patterns to improve the platform experience for all players
• Marketing (with consent): Sending promotional offers and updates to players who have opted in

4 Legal Basis for Processing

Under the Philippine Data Privacy Act, every processing of personal data requires a lawful basis. PH Kilig relies on the following:

• Contractual necessity: Processing required to provide the gaming services you signed up for — account management, payment processing, bet settlement
• Legal obligation: Processing required by law — KYC/AML compliance, regulatory reporting, tax obligations
• Legitimate interests: Security, fraud prevention, responsible gaming monitoring, and platform improvement where these do not override your rights
• Consent: Marketing communications and optional features — you can withdraw consent at any time

5 How We Store and Protect Your Data

5.1 Security Measures

PH Kilig implements a range of technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. These include:

• TLS/SSL encryption for all data transmitted between your device and our platform
• Encryption of sensitive data at rest — including financial details and KYC documents
• Access controls limiting employee access to personal data on a need-to-know basis
• Multi-factor authentication for internal system access
• Regular security audits and vulnerability assessments
• Incident response procedures to contain and report data breaches

5.2 Where Data Is Stored

Player data is stored on secure servers. Where data is processed or stored outside the Philippines, PH Kilig ensures that appropriate safeguards are in place to protect the data to a standard equivalent to Philippine data privacy requirements. See Section 11 for more on cross-border transfers.

6 Who We Share Your Data With

PH Kilig does not sell your personal data to third parties. We share data only when necessary and only with the following categories of recipients:

6.1 Payment Processors

When you make a deposit or withdrawal, relevant financial information is shared with your chosen payment provider — GCash, Maya, GrabPay, Coins.ph, your bank via InstaPay/PESONet, or your card network (Visa/Mastercard). These providers have their own privacy policies and are responsible for data handling on their platforms.

6.2 Identity Verification Providers

KYC verification may be conducted using third-party identity verification services. Documents and identity data shared for this purpose are used solely for verification and are not retained by verification providers beyond what is required for the process.

6.3 Technology and Platform Providers

PH Kilig uses third-party technology providers for platform hosting, game content, and analytics. These providers process data on our behalf under data processing agreements that require them to protect your information and use it only for specified purposes.

6.4 Regulatory and Legal Authorities

PH Kilig may be required to disclose personal data to regulatory bodies, law enforcement, or courts when mandated by Philippine law — including anti-money laundering reporting obligations. We only disclose what is legally required and do not volunteer data beyond that.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of PH Kilig or its assets, player data may form part of the transferred assets. You will be notified via registered email if such a transfer involves a material change in how your data is processed.

7 Cookies and Tracking Technologies

7.1 What Cookies We Use

PH Kilig uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly and remember your preferences. We use:

• Essential cookies: Required for the platform to function — login sessions, security tokens, and account authentication
• Functional cookies: Remember your preferences — language settings, responsible gaming limits, and display options
• Analytics cookies: Collect anonymised data on how players use the platform, helping us identify and fix issues
• Security cookies: Used to detect and prevent fraud, bot activity, and account takeover attempts

7.2 Managing Cookies

You can control non-essential cookies through your browser settings. Disabling essential cookies may affect your ability to use the platform normally — login functionality and account security features depend on them. Analytics and functional cookies can typically be disabled without impacting core gaming features.

8 Data Retention

PH Kilig retains personal data only for as long as necessary for the purposes it was collected, or as required by law. The following retention periods apply:

• Active account data: Retained for the duration your account is open plus a minimum of 5 years after closure (AML compliance requirement)
• KYC documents: Retained for a minimum of 5 years from verification, or longer if required by applicable regulations
• Transaction records: Retained for a minimum of 5 years from the date of the transaction
• Support communications: Retained for 2 years from the date of the interaction
• Marketing consent records: Retained until you withdraw consent plus 1 year for compliance records
• Technical logs: Retained for up to 12 months for security and fraud detection purposes

When data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you personally.

9 Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights over your personal data held by PH Kilig. To exercise any of these rights, contact us at support@phkilig.click.

9.1 How to Exercise Your Rights

Submit a request by email to support@phkilig.click with the subject line "Data Privacy Request" and specify which right you wish to exercise. We will respond within 30 days. We may need to verify your identity before processing the request.

9.2 Right to Complain

If you believe PH Kilig has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact us first so we can try to resolve any concern directly.

10 Children's Privacy

PH Kilig is strictly for players aged 18 and above. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that data has been collected from a minor, it will be deleted immediately and the associated account suspended.

If you are a parent or guardian and believe a minor has registered on PH Kilig, please contact support@phkilig.click immediately so we can take appropriate action.

11 Cross-Border Data Transfers

In some cases, your personal data may be processed or stored on servers located outside the Philippines — for example, by platform technology providers or game content suppliers who operate international infrastructure.

Where data is transferred internationally, PH Kilig ensures that appropriate safeguards are in place. These may include data processing agreements requiring the recipient to protect your data to a standard equivalent to Philippine law, or using providers operating in jurisdictions with adequate data protection frameworks.

12 Third-Party Services and Links

The PH Kilig platform may reference or integrate with third-party services — such as payment providers and game content platforms. This Privacy Policy applies only to PH Kilig's own data processing. Third-party services have their own privacy policies, and PH Kilig is not responsible for how those providers handle your data.

When you interact with a third-party payment provider (GCash, Maya, your bank), their privacy terms govern the handling of data you share with them directly through their own interfaces.

13 Marketing Communications

With your consent, PH Kilig may send you promotional offers, bonus notifications, and platform updates via email or SMS. You provide this consent during registration or by updating your communication preferences in your account settings.

13.1 Opting Out

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email from PH Kilig
• Updating your notification preferences in your account settings
• Contacting support at support@phkilig.click to opt out

Opting out of marketing does not affect operational communications — we will still send you emails related to your account, transactions, security, and responsible gaming matters as these are necessary for the service.

14 Changes to This Privacy Policy

PH Kilig may update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or platform features. Material changes will be communicated to registered players via email to the address on file, and the updated policy will be published with a revised date at the top.

We encourage you to review this page periodically. Continued use of PH Kilig after a policy update constitutes acceptance of the revised Privacy Policy.

15 Contact and Complaints

For any questions, concerns, or requests related to this Privacy Policy or how PH Kilig handles your personal data, please contact our Data Privacy Officer:

We aim to respond to all data privacy requests within 30 calendar days. If your concern is not resolved to your satisfaction, you may escalate to the National Privacy Commission of the Philippines — the regulatory authority responsible for data privacy compliance in the country.